Delivery & FAQ
+How do I order?
Click on shop, choose your option, add to cart, enter your information and check out.
+How do I pay?
You will be redirected to a payment gateway on check out. We accept VISA & Mastercard.
+What is your DELIVERY charge?
- Standard shipping charge of 20 aed
- Sharjah :
- AED 35 for orders above AED 120
- AED 50 for orders below AED 120
- When will my order be delivered?
- Order our treats before 5 pm for next day delivery. For custom cakes, a pre-order of 3-4 days is required as all our cakes are baked fresh and made to order only. We deliver anytime from 10 am to 6pm, and one of our team members will contact you for more details once the order is conﬁrmed.
Returns & Refund policy
+How do I change the order, if I made a mistake in the item?
We’re on it! If your order hasn’t been processed for delivery yet, we can make adjustments to the contents and delivery details. Just reply to your order conﬁrmation and let us know what needs to be ﬁxed. If you need to get in touch, kindly drop us an email firstname.lastname@example.org
+Do You Accept Returns?
Due to the perishable nature of our baked goods, we do not accept returns. If there was an issue with your order, please email us email@example.com and let us know what’s going on. We will do our best to make it right.
+How long do the treats last and how do I store them?
Our treats are freshly produced and the best way to store them in a refrigerator.
Brownies : Can be stored at room temperature for a few hours or refrigerated for 5-7 days. Thaw for 15 minutes before consuming or microwave for 10-15 secs.
Granola : Since we don’t add an artiﬁcial preservatives, the best way to keep it crunchy is to refrigerate it. Shelf life is 3 months.
Cookies : They can stay at a cool room temperature for 4-5 days or refrigerator for a week. Microwave 10-15 secs before consuming.
Cakes : Keep them refrigerated once received. Remove and thaw at a cool room temperature for 30 min- 1 hr before consuming.
+Are there any allergens in the ingredients?
We bake all of our treats on shared equipment in our bakery kitchens, all of which process wheat, dairy, eggs, soy, peanuts and tree nuts. If our product mentions gluten free, it is free from any kinds of gluten, but it is still produced in the same kitchen with the other baked goods.
+How Do I Order A Customized Cake?
Kindly click on customize cakes on our website and create your own cake link. Fill the details in the form and send us an email. Alternatively you can also send us your inquiry on Whatsapp +971551019596.
You can also check out our IG proﬁle for cake design options @joyfultreatsdubai